Corporate Background

Founded in 1998, CBay Systems, Ltd. (“CBay”), (www.cbaysystems.com) is a leading provider of healthcare business process outsourcing (“BPO”) services. CBay provides transcription and information management services to hospitals, integrated health care facility networks, medical clinics and physicians. CBay’s HIPAA-compliant solutions leverage leading Internet technologies and the world’s most highly credentialed transcriptionists to provide easier, more secure, accurate and cost-effective medical transcription. CBay stands third in the world and has also been ranked 6th in Maryland and 113th fastest growing technology Company in North America in the Technology Fast 50 and Fast 500 program by Deloitte and Touche, LLP.

The Need
The quality, timeliness and confidentiality of medical documentation – including Transcription - is more important today than ever before. At the same time, a variety of market forces are impacting the ways, in which medical transcription is conducted, managed and delivered. The advent of government regulations such as the Health Insurance Portability and Accountability Act (HIPAA) coupled with increasingly stringent insurance company requirements today are driving the need for more efficient, accurate and secure medical transcription. Under HIPAA, Transcription service providers must implement technology and business processes to ensure the security and confidentiality of patient information, and establish an audit trail of all those who have accessed this information.

Meanwhile, internal trends including budget cuts on capital expenses, staff reductions, and the shortage of qualified transcriptionists continue to mire the ability of hospitals and medical practices to provide timely and quality transcription. As a result, an increasing number of facilities opt to outsource medical transcription. The industry size is estimated to be anywhere in the USD18 billion - USD22 billion range.

CBay’s software and services offer total control over the entire transcription process - from dictation to transcription to records management. CBay enables hospitals and medical practices to not only achieve full HIPAA compliance and streamline transcription processing and management, but also realize substantial savings. Because all information can be accessed via standard Internet connections using existing hardware and systems, there is no capital investment. CBay has developed its infrastructure, hardware and software architecture with security as the paramount concern. From state-of-the-art encryption technologies, redundant architectures and security monitoring to disaster prevention and recovery measures, CBay solutions are designed and engineered to meet the rigid standards of HIPAA compliance - today.

Solutions
CATTS
CBay’s outsourced transcription service allows companies to tap into CBay’s network of over 4000 transcriptionists even if they’re using Legacy Dictation Systems. CBay can help with overflow or companies can choose to outsource all of their transcription. This is done by the use of CBay’s Automated Transcription Tracking System (CATTS); from the moment it enters CBay’s system until the final transcribed version is sent back to them. By opting for CBay transcription service, hospitals and clinics can now comply with HIPAA guidelines that smaller transcription vendors cannot provide. CBay can seamlessly integrate into the existing systems and users can view the status of a record

CBayFlo
CBayFlo provides a fully outsourced, exceptionally flexible turnkey transcription service combining unrivaled transcription expertise and leading HIM software. CBayFlo handles everything from integrating the existing dictation process, full transcription, comprehensive document management and archiving - all on CBay’s secure servers. The E-sign feature provides a mechanism of remote Internet signing with automatic tracking of records on every edit for compliance purposes. 7x24x365 access over the Internet is protected by complete audit trails and high- level security to meet and surpass strict HIPAA requirements.

CBayScribe
CBayScribe provides many comprehensive features; scaled to meet the specific needs of small and medium-sized clinics. With CBayScribe, practices receive the same level of sophisticated recording, routing and distribution capabilities that once was available only to large hospitals and the same level of security and audit trail to meet HIPAA standards.

Today, over 90 hospitals and over 200 medical practices rely on CBay for medical transcription services and software products. By providing a winning combination of flexibility, security, accuracy and cost – effectiveness, CBay is efficiently meeting the challenge of today’s health information management environments.

CBay Systems, Ltd., is headquartered in Annapolis, Maryland. Additional offices are located in Detroit and Charlotte in the US and Mumbai, Bangalore and Hyderabad, in India. The company employs over 1,400 people in its United States and India offices and over 2,600 people on its franchisee rolls.