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DVR TROUBLESHOOTING
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Symptoms: |
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Nothing appears on the display.
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Probable Cause / Reason: |
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| The batteries are not loaded properly. |
| The batteries are dead. |
| The POWER/LOCK switch is set to OFF. |
| If none of these suggestions works |
| The recorder is in HOLD mode. |
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Action: |
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| Verify polarity is correct. |
| Replace with new batteries. |
| Set the POWER/LOCK switch to ON. |
| Reset the recorder. |
| Release the recorder from HOLD. |
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Symptoms: |
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Won’t start.
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Probable Cause / Reason: |
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| The recorder is in HOLD mode. |
| The SmartMedia card is not formatted. |
| The batteries are dead. |
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Action: |
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| Release the recorder from HOLD. |
| Format the SmartMedia card. |
| Replace with new batteries. |
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Symptoms: |
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Unable to record.
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Probable Cause / Reason: |
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| The SmartMedia card has a write-protect seal attached to it. |
| The SmartMedia card is unformatted. |
| The SmartMedia card does not have enough memory. |
| The maximum number of files has been reached. |
| Low remaining internal flash memory. |
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Action: |
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| Remove the seal. |
| Format the SmartMedia card. |
| Erase unnecessary files or insert another SmartMedia card. |
| Check another folder. |
| Erase unnecessary files. |
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Symptoms: |
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No playback tone heard.
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Probable Cause / Reason: |
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| The earphone is connected. |
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| The VOLUME control is set to 0. |
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Action: |
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| Disconnect the earphone jack. |
| Unplug the earphones to use the internal speaker. |
| Adjust the VOLUME control. |
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Symptoms: |
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Unable to erase.
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Probable Cause / Reason: |
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| The file is locked. |
| The SmartMedia card has a write-protect seal attached to it. |
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Action: |
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| Unlock the file. |
| Remove the seal. |
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Symptoms: |
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Noise heard during playback.
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Probable Cause / Reason: |
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| The recorder was shaken during recording. |
| The recorder was placed near a cell phone or fluorescent lamp while recording or during playback. |
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Action: |
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Symptoms: |
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Recording level too low.
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Probable Cause / Reason: |
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The microphone sensitivity is too low. |
Action: |
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Set the microphone sensitivity to CONF mode and try again. |
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Symptoms: |
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Unable to set index marks.
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Probable Cause / Reason: |
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| The maximum number of index marks (16) has been reached. |
| The SmartMedia card has a write-protect seal attached to it. |
| The file is locked. |
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Action: |
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| Erase unnecessary index marks. |
| Remove the seal. |
| Unlock the file. |
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Symptoms: |
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Unable to eject the SmartMedia card.
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Probable Cause / Reason: |
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The POWER/LOCK switch is set to ON. |
Action: |
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Set the POWER/LOCK switch to OFF. |
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Symptoms: |
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Cannot find the recorded voice.
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Probable Cause / Reason: |
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Wrong folder. |
Action: |
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Switch to the right folder. |
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Symptoms: |
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Cannot use Fast Playback or Slow Playback.
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Probable Cause / Reason: |
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Noise Cancel function is set to "LOW" or "HI". |
Action: |
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Turn "OFF" the Noise Cancel function. |
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Symptoms: |
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Noise Cancel function doesn't work.
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Probable Cause / Reason: |
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A file is being played back in Fast Playback or Slow Playback mode. |
Action: |
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The Noise Cancel function doesn't work while a file is being played back in Fast Playback or Slow Playback mode. |
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Symptoms: |
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Cannot connect to a PC.
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Probable Cause / Reason: |
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Some PCs and USB hubs may not provide sufficient power. |
Action: |
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Turn the USB AUDIO "OFF" in the recorder's menu settings. |
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Symptoms: |
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Cannot connect to a PC using a cradle.
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Probable Cause / Reason: |
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Sometimes a connection cannot be made with some PCs running Windows XP. |
Action: |
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You need to change the PC's USB settings. Call CBayScribe Technical Support for a replacement @ 866-295-4600 x3133. |
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