|
Report
Pro 3.x FAQ list
You can click on one of the topics to view
questions in a specific category or scroll the
entire list:
|
|
| |
|
|
 |
What
are the system minimum requirements for installing
of Report Pro versions 3.x?
|
|
| |
|
|
SERVER SIDE
Pentium III System
–Minimum 1.0 MHz
–Minimum 512 MB RAM
–1 GB Recommended
Microsoft Windows
–2000 or higher
At least 40GB hard disk
Standard graphics display card
Standard sound card
CD-ROM drive
Network adapter
–10/100 Mbps
MySQL database software ***
–Version 4.0 or higher
MySQL ODBC driver ***
–Version 3.51 or higher
Internet connectivity
–Internet Explorer 5.5 or higher
–128bit encryption pack installed
Microsoft Word
–2000 or higher |
|
CLIENT SIDE
Pentium III Systems
–Minimum 600 MHz
–Minimum 128 MB RAM
–256 MB Recommended
Microsoft Windows
–2000 or higher
At least 5GB hard disk
Standard graphics display card
Standard sound card
CD-ROM drive
Network adapter
–10/100 Mbps
Microsoft Word
–2000 or higher
MySQL ODBC driver ***
–Version 3.51 or higher
–For use with MySQL setup ONLY
Internet connectivity
–Internet Explorer 5.5 or higher
–128-bit encryption pack installed |
| |
|
|
| *** PREFERRED FOR HIGH VOLUME CLIENTS WITH 5+ USERS. |
MS Access System Requirements |
Pentium II Systems
–Minimum 400 MHz
–Minimum 128 MB RAM
–256 MB Recommended
Microsoft Windows
–2000 or higher
At least 5Gb hard disk
Standard graphics display card
Standard sound card
CD-ROM drive
Network adapter
–10/100 Mbps
Microsoft Word
–2000 or higher
Internet connectivity
–Internet Explorer 5.5 or higher
–128-bit encryption pack installed
|
|
|
 |
How
do I install in a networked environment?
|
Log into PC with network administrator rights/privileges. |
| |
|
|
C:\Program Files\Report Pro\ directory must
have FULL CONTROL with permissions for all
network users. |
| |
|
 |
Drive mappings must be visible to set shared
directories within Report Pro. |
| |
|
 |
Double-click the Report Pro setup and follow
on-screen instructions to install. |
| |
|
|
After
installation, click the Report Pro icon
on your desktop and login with the clinic administrator's ID
and Password that was created by the sales
person. This will complete installation
and settings. |
|
|
| |
|
|
|
How
do I un-install Report Pro?
|
Click
Start on your taskbar > Programs >
CBayScribe > click  Uninstall Report Pro. |
| |
|
|
Follow
on-screen directions to remove Report Pro
from your PC.
|
|
|
| |
Dictations |
|
|
How
do I transfer dictations from a digital recorder
to Report Pro?
|
Connect the digital recorder or PDA to your
PC. |
| |
|
|
Open Report Pro, login and click Dictations.
Then click the Retrieve dictations from
recorder button. |
| |
|
|
Select the user's Login ID and recorder
type. |
| |
|
|
Click OK and wait for dictations to appear
on the screen.
You can then click the Upload
dictations to CBayScribe button to send
the files for transcription. |
|
|
| |
|
|
|
Where would I find voice files that have been previously uploaded
to CBayScribe?
Default location is C:\CBayUpload*.
*
You may need to modify the line to reflect the
correct path.
Note: You can mail 911@cbayscribe.com to receive a copy of a voice file
that you cannot trace.
|
|
| |
|
|
|
How
can I listen to voice files associated with
specific report(s)?
|
Right-click on a report and click Play Voice File.
|
|
|
| |
|
|
| |
Download
and Reports |
|
|
How
do I get my transcribed reports?
|
Bring down documents into Report Pro by using "Download" or "Advanced Download" buttons on the next business day up until 5 pm EST. |
|
|
| |
|
|
|
How
can I use Advanced Download to download reports
transcribed on a specific date or, to download
reports for more than one user?
|
Connect
to the Internet. |
| |
|
|
In Report Pro, click Reports >
click Advanced Download. |
| |
|
|
Select
the dictation date range for the report. |
| |
|
|
If
you are a practice administrator, check
for select physicians or for All Physicians.
|
| |
|
|
Click
OK. |
|
|
| |
|
|
|
What is the difference between a "Download" and an "Advanced Download" option?
|
Use the "Download" to download previously uploaded voice files. |
| |
|
|
Use the "Advanced Download" to bring down documents for multiple dictators at the same time, composite documents, revised documents, and if you are recovering from a system crash. |
|
|
| |
|
|
|
What is a composite document?
Subsequent documents dictated in one voice file. |
|
| |
|
|
|
How
do you set Report Pro to display all downloaded
reports or, only the most recent documents in
the Reports window?
|
The default display of reports is 3 months. You may lessen the display range to as low as 1 day in the settings screen. This option is user login sensitive. |
| |
|
|
To display all, you may click on the "Options" menu and select "Display All." Please remember that the display options will revert back to the range set after a refresh or a log off to Report Pro. |
|
|
| |
|
|
| |
Search |
|
|
How
can I search for a file, text or a custom property
value among the downloaded files?
|
In Report Pro, click Search. Or, in the
Reports window click Search. |
| |
|
|
Enter
the text you are looking for. |
| |
|
|
If you want to find custom properties or
demographics, check the Search Demographics
box. |
| |
|
|
To
search based on the date of the report check
the dictation date box. To
enter the date range:
|
|
Select the From date. |
| |
|
|
|
Select
the To date. |
|
| |
|
|
Click
Search. |
|
|
|
|
|
| |
Fax |
|
|
How
do I fax reports from within Report Pro?
You must have a fax/modem installed from the machine you want to fax from. You also need to have a fax software configured and have the machine attached to a phone line.
| |
| |
|
|
| |
E-Sign |
|
|
How
do you Esign a report?
Esigning documents can only be done when the doctors themselves are logged into Report Pro.
| |
|
|
Connect to the Internet. |
| |
|
|
Select
a file in Report Pro, and do one of the
following: |
| |
|
|
| |
|
Click
E-Sign. |
| |
|
|
| |
|
Or,
right-click on the file > click E-Sign. |
| |
|
|
A
confirmation message appears. Clicking Yes,
will Esign the document. |
| |
|
|
A
copy of the Esigned document will automatically
be sent to CBayScribe. |
Note: Practice Administrators' do not have the rights
to Esign reports. |
|
| |
|
|
|
How can I edit Esigned Documents?
Unlocking Esigned documents for reediting can only be done when the doctors themselves are logged into Report Pro.
| |
| |
|
|
| |
Forward |
|
|
How
do I securely forward report(s) via e-mail to more than one recipient?
| |
|
|
Select a report or multiple reports to forward
in Report Pro. |
| |
|
|
Click the Forward button. Or, right-click
on the selected report(s) > click Forward. |
| |
|
|
Please enter the e-mail address of the recipient
in the Email To pane or select
e-mail addresses from your address book. |
| |
|
|
To
use the Address Book, click Address Book > select an address > click OK to
add it to the E-mail To pane. If
no addresses exist in your Address Book,
use the New Addresses button to quickly
add contacts. |
| |
|
|
Insert a semicolon (";") after each e-mail address or you can select multiple addresses from the "Address Book." |
| |
|
|
Then, click OK in the Forward Reports form. |
|
|
| |
|
|
| |
Edit
and save reports |
|
|
Can
I make changes in a transcribed report, and
save the edited version at the CBayScribe website?
Yes. To do this you must resync document by right clicking the edited document and selecting "Resync Document."
Note: A copy of the edited document is automatically
transferred to the CBayScribe website during
Upload of dictations. This edited document replaces
the original transcribed document. | |
| |
|
|
| |
Custom
Property |
|
|
How
do you edit custom properties of documents from
within Report Pro?
| |
|
|
Right-click on the report that requires
a change in custom property, and select
Edit Demographics. Remember to make sure the document itself is not opened. |
| |
|
|
In
the Edit Custom Properties window, click
on the custom property you want to change.
A cursor will blink at the value you can
change. |
| |
|
|
Type in the changes
and click
Save.
|
Note: A copy of the document with changes in custom
properties will automatically be transferred
to the CBayScribe website during Upload of dictations.
This edited document replaces the original
transcribed document. | |
| |
|
|
| |
Settings |
|
|
How
do I set the Autodial utility to automatically
connect to the Internet when the upload or download
buttons are clicked?
Provide the login parameters in the settings under the "Auto Dial" tab.
| |
|
|
Click
Settings > Autodial tab. |
| |
|
|
In
the Autodial tab, click the Autodial check
box to activate it. |
| |
|
|
Enter
your internet details using any of the two
methods listed here: |
| |
|
|
| |
|
To
connect with the user name and password
provided by your ISP: |
| |
|
|
Click
on Connect with User Name and Password.
|
| |
|
|
Enter User Name. |
| |
|
|
Enter Password. |
|
|
|
Enter the Phone number. |
| |
|
|
Click Apply. |
| |
|
|
| |
|
To
connect with a phone book entry: |
| |
|
|
Click
on the Connect with Phone Book option. |
| |
|
|
Click
the drop-down box to select a phone book
entry. |
| |
|
|
Then
click
Apply. |
| |
|
|
|
| |
|
I
have been prompted to enter proxy authentication
details. What should I do?
Please contact your Network Administrator or
enter the Username and Password for authentication
of Network proxy in settings.
To enter the proxy username and password into
Report Pro:
| |
|
|
Click
Settings > Internet Options tab. |
| |
|
|
In
the Proxy Settings section, enter Username
and Password. |
| |
|
|
Click
Apply. |
| |
| |
|
|
| |
Error
Message |
|
|
I
received this error message: “An error occurred
while initializing the recorder. Please un-plug
the recorder and try again.”
| |
|
|
Disengage hold button. |
| |
|
|
Make sure that the recorder is on and not
in record or pause mode. |
|
|
| |
|
|
| |
Other
Questions |
|
|
Information
for users of the DS-330 and Windows 98 First
Edition.
Windows 98 First Edition may become unstable
if you connect the recorder with the USB Microphone/Speaker
function turned on. Be sure to turn [USB AUDIO]
off in the recorder’s menu setting before you
connect it to the computer. | |
